12bet Privacy Policy

1. About This Policy

This Privacy Policy applies to all users of the 12bet platform — whether you are browsing the site without an account, registering as a new player, or an existing member using our sports betting, live casino, slot games, or eBingo services. By using 12bet, you acknowledge that you have read and understood how we handle your personal data as described in this document.

This policy should be read alongside our Terms and Conditions, which govern the overall use of the platform. If there is any conflict between this Privacy Policy and the Terms, the Terms take precedence in matters of platform use, while this policy governs data handling specifically.

2. What Information We Collect

We collect personal data in different ways depending on how you interact with 12bet. The main categories are:

Information you provide directly:

• Full legal name, date of birth, and gender
• Philippine contact number and email address
• Residential address in the Philippines
• Government-issued ID details submitted for KYC verification (such as a Philippine passport, UMID, SSS ID, PRC ID, or driver's licence)
• Payment method information (e-wallet details or local bank account details for GCash, Maya, or Philippine bank transfers)
• Correspondence and messages sent to our support team

Information collected automatically when you use the platform:

• IP address and general location data
• Device type, operating system, and browser version
• Pages visited, time spent on each section, and navigation patterns
• Betting activity, game history, deposit and withdrawal records
• Session timestamps and login activity
• Cookie data and similar tracking technologies (see Section 6)

3. How We Use Your Information

The personal data we collect is used for the following purposes:

• Account management: Creating and maintaining your 12bet account, processing registration, and verifying your identity through KYC.
• Transaction processing: Facilitating deposits and withdrawals in PHP through supported local payment channels.
• Platform operation: Running sports betting, live casino, slot games, and eBingo services, and recording all activity associated with your account.
• Security and fraud prevention: Detecting suspicious activity, preventing unauthorised access, and protecting both your account and the integrity of the platform.
• Customer support: Responding to your queries, resolving disputes, and communicating important account-related updates.
• Regulatory compliance: Meeting legal obligations including anti-money laundering requirements and identity verification mandates.
• Platform improvement: Analysing usage patterns to improve site performance, game offerings, and overall user experience.
• Promotions and communications: Informing you about relevant offers and platform updates, where you have not opted out of such communications.

We do not use your data for automated decision-making that produces legal effects on you without human review. If a decision about your account is made based on data analysis — for example, a fraud flag — it is reviewed by a member of our team before any action is taken.

4. Legal Basis for Processing

We process your personal data based on the following grounds:

Purpose	Legal Basis
Account registration and management	Performance of a contract with you
Processing deposits and withdrawals	Performance of a contract with you
Identity verification (KYC)	Legal obligation
Anti-money laundering checks	Legal obligation
Fraud prevention and platform security	Legitimate interests of 12bet and its users
Sending promotional communications	Your consent (you may withdraw this at any time)
Platform analytics and improvement	Legitimate interests of 12bet

5. Sharing Your Information

12bet does not sell your personal data to any third party. We may share your information only in the following limited circumstances:

• Payment processors: When you make a deposit or withdrawal via GCash, Maya, or a Philippine bank transfer, your payment details are shared with the relevant payment provider to complete the transaction.
• Identity verification providers: During KYC, your submitted documents may be processed by a third-party identity verification service operating under a strict data processing agreement with 12bet.
• Technology and infrastructure providers: We work with hosting and IT service providers who may process data on our behalf. All such providers are contractually bound to handle your data securely and only for the purposes we specify.
• Legal and regulatory authorities: We may be required to disclose data to relevant authorities if mandated by law, court order, or as part of an investigation into financial crime or fraud.
• Business transfers: In the unlikely event of a merger, acquisition, or sale of assets, your data may be transferred as part of that transaction, subject to the same privacy protections described in this policy.

6. Cookies and Tracking Technologies

12bet uses cookies and similar technologies to make the platform work properly and to help us understand how it is being used. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies:

• Essential cookies: These are required for the platform to function. They keep you logged in during your session and maintain your preferences. You cannot opt out of essential cookies without affecting platform functionality.
• Analytics cookies: These help us understand which pages are visited most, how users move through the site, and where technical issues occur. The data collected is aggregated and not linked to your personal identity.
• Preference cookies: These remember settings you have chosen, such as your preferred language or display options, so you do not need to set them again on each visit.
• Security cookies: These support our fraud detection and account security systems by helping identify unusual login patterns or access attempts.

You can manage cookie preferences through your browser settings. Note that disabling certain cookies may affect how the 12bet platform performs on your device.

7. Data Retention

We retain your personal data for as long as your 12bet account is active, and for a period after account closure as required by applicable law. Retention periods vary by data type:

• Account and identity data: Retained for the duration of your account and for a minimum period after closure as required for compliance with anti-money laundering and financial regulations.
• Transaction records: Kept for the legally required period applicable to financial records under Philippine law.
• Customer support correspondence: Retained for a reasonable period after the matter is resolved, in case of follow-up queries or disputes.
• Analytics data: Aggregated analytics data may be retained indefinitely as it does not identify individual users.

When data is no longer required for any of the above purposes, it is securely deleted or anonymised in line with our internal data retention schedule.

8. Security of Your Data

12bet implements technical and organisational security measures to protect your personal data from unauthorised access, loss, misuse, or disclosure. These include:

• SSL encryption on all data transmitted between your device and the 12bet platform
• Secure, access-controlled data storage environments
• OTP-based authentication for sensitive account actions
• Regular security reviews and vulnerability assessments
• Staff training on data handling and privacy obligations

While we take every reasonable precaution, no online platform can guarantee absolute security. You also have a responsibility to keep your login credentials safe — use a strong, unique password and do not share your account details with anyone. If you suspect your account has been accessed without your authorisation, contact our support team immediately.

9. Your Rights

As a registered user of 12bet, you have the following rights in relation to your personal data:

• Right to access: You may request a copy of the personal data we hold about you.
• Right to correction: If your data is inaccurate or incomplete, you may ask us to correct it. Basic details such as your contact number or address can often be updated through your account settings.
• Right to erasure: You may request deletion of your personal data, subject to any legal retention obligations that require us to keep certain records.
• Right to restrict processing: In certain circumstances, you may ask us to limit how we use your data while a query or complaint is being resolved.
• Right to object: You may object to processing based on our legitimate interests, including direct marketing communications.
• Right to withdraw consent: Where processing is based on your consent — such as receiving promotional emails — you may withdraw consent at any time without affecting any prior processing.

To exercise any of these rights, contact our support team at the email address listed in Section 12. We will respond within a reasonable timeframe. Identity verification may be required before we action certain requests, to ensure we are speaking with the account holder.

10. Children and Minors

The 12bet platform is strictly for users who are 21 years of age or older. We do not knowingly collect personal data from anyone under this age. During registration, users are required to confirm their date of birth, and identity verification is in place to detect false declarations.

If we become aware that a minor has registered on the platform, the account will be immediately suspended, all funds will be frozen pending investigation, and the personal data associated with that account will be handled in accordance with applicable law.

If you believe a minor may have registered on 12bet, please contact our support team directly so we can investigate and act promptly.

11. Changes to This Policy

12bet may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When we make material changes, we will notify registered users by email or through a notice on the platform.

The updated policy will take effect from the date shown at the top of this page. Continued use of the platform after the effective date means you accept the revised policy. If you do not agree with any changes, you may close your account by contacting our support team.

The current version of this Privacy Policy is always available from the footer of any page on 12bet.

12. Contact Us

If you have any questions about this Privacy Policy, want to exercise your data rights, or need to report a privacy concern, you can reach our support team at:

When contacting us about a data-related request, please include your registered email address and a brief description of your query so we can assist you as efficiently as possible.